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Training benefits!What’s your return on investment (ROI)?

Not too long ago during a conversation with a general manager, he made a comment that gripped my mind and I would like to talk more about it in this month’s management e-news.   The manager said his company has been training the employees however he said ‘training could not change the employees’. Even as I could relate to his concerns that building a motivated and productive workforce has become an increasingly

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Building a Learning Community

Forum at Authentic Success is an online knowledge network forum that allows members to network, share resources and knowledge, seek advisory opinions and ideas.  It is a virtual meeting place where you can get together with like-minded executives and professionals to exchange information on your most vexing management, service or sales issues, get advice or simply to share friendships. Our various types of members namely basic, premium and mentorship are

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Service Innovation – The Next Corporate Buzzword

Flipping through the pages of The Borneo Post recently, I stopped to read the full page advertisement of Panasonic.  I do like their motto ‘Ideas for Life’ which is appropriately coined for this competitive and global economy and the picture of a huge light bulb in the center-page with the words, ‘Questions Breed Ideas’ is a clever representation of their marketing intent. Panasonic has enacted a clear, creative and inspiring

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Revelations of the Experience Industry

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well” Jeff Bezos The challenge to stay ahead of the curve in matching products and services to customers’ need or perceptions is becoming difficult as competition becomes more creative and aggressive in the industry. Whatever the influences your company has on employees and customers, it is undeniable that the

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The Road Map For Success

As we usher in the turn of the year, we will benefit from having a road map for success to guide and direct our thoughts and actions.  Think long term, plan out your actions in advance and draw a road map showing you where you are now to where you want to be so that you can get the most possible out of every area of your life. Approaching the

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Managing in a Downturn – On the Road Less Travelled

How are you preparing for tougher times ahead?  The conventional management response during a declining economy would be thinking ‘which business units to close and what costs to cut?’    Few people are painting a rosy picture with the current economic climate and some countries are already experiencing a recession although not as severe as the Great Depression in the 1930s. The Economist reported that during the 2001’s American recession, Singapore, Hong

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As the Ox Rules, the Ox Says

In the Chinese mythology, there were 12 animals who appeared during an invitation by the Emperor and as a reward for appearing, the animals were each given a year that is named after them in the order of their appearance. The Year 2009 is the Year of the Ox, and the Ox occupies the 2nd position on the Chinese Zodiac after the Rat the first animal to arrive at the

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