Training benefits! What’s your return on investment (ROI)?

Not too long ago during a conversation with a general manager, he made a comment that gripped my mind and I would like to talk more about it in this month’s management e-news.   The manager said his company has been training the employees however he said ‘training could not change the ...

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Service Innovation – The Next Corporate Buzzword

Flipping through the pages of The Borneo Post recently, I stopped to read the full page advertisement of Panasonic.  I do like their motto ‘Ideas for Life’ which is appropriately coined for this competitive and global economy and the picture of a huge light bulb in the center-page with the ...

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Focus on Leadership: Strategic Planning in a Turbulent Environment

What are the implications when hard work and operational activities fail to produce the performance the company used to achieve? What do you need to do to bring back superior performance? The answer is strategic transformation of your business. Faced with rapid environment changes and increasing complexities, many leaderships have already ...

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Revelations of the Service Industry

By Sim Ling Ling “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well” Jeff Bezos The challenge to stay ahead of the curve in matching products and services to customers’ need or perceptions is becoming difficult as competition becomes ...

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Welcome to Authentic Success

Achieving success at the corporate ladder is easier than you think! Take that first step right now it is right at your fingertips!   Authentic Success Knowledge Exchange Forum is developed to meet the needs of leaders, executives, managers and team members who wish to move forward with great strides in ...

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